Policies

Our customer service team is available Monday through Friday, 9AM to 5PM (EST), excluding holidays. They can be reached by email at mlminfo@multilanguage.com or 215-542-1242 or 1-888-656-0952.

Ordering From CLC Multi-language Media

Order Payment

Internet orders must be prepaid by VISA, MasterCard, Discover, or American Express. You may order online 24 hours a day, 7 days a week. If you have any questions, give us customer service a call at 215-542-1242 or 1-888-656-0952.

Credit Card Safety

This is a secured website. Our server uses software which encrypts your credit card information so that it cannot be read by other Internet users. If you are still uncomfortable about sending such information over the Internet, feel free to call in your order to 215-542-1242 or 1-888-656-0952, Monday through Fridays, 9am till 5pm (EST), excluding holidays.

Ministries and Bookstores

If you are ordering for a ministry or bookstore, you may be eligible for an additional discount. Please call us at 215-542-1242 or 1-888-656-0952 to set up an account with a representative from our customer service team.

Return Policy

If you are dissatisfied with your order, you can return it, undamaged, within 14 days from receipt of the order to receive a full refund (less shipping). You will also be responsible for the return shipment. If we sent you the wrong item you will be fully refunded, including shipping. Please call customer service for return authorization.

Bulk Purchase Returns: (defined as any item purchased in quantity) Unused and undamaged bulk items that are returned will be subject to a 10% restocking fee plus shipping cost.

Please carefully package and send returns by a traceable means. This allows you to file a claim with the carrier if shipment is lost in transit.

It is the policy of CLC/MLM to maintain the privacy and confidentiality of any personal information, such as your name, address, email address, or telephone number provided to us. Because your privacy is important to us, CLC/MLM maintains this website privacy policy to protect your personal information.

Website Privacy Policy

By using this site, you consent to the terms of this website privacy policy. We do not collect, use or disclose your personal information for any purpose other than those identified below, except with your consent or as required by law.

The Information We Collect

(1) Site Activity Data

Each time you visit our website (www.clcusa.org) the web server collects and logs certain information. We keep these access logs for a reasonable period of time. These logs include, but are not restricted to: your machine’s TCP/IP address, your username (if applicable), date, time and files accessed. These logs also contain information about ‘referrer’ information if you clicked on an external link in order to access a CLC/MLM webpage. We use these logs solely for performance, site administration and security reviews. We do not sell or share this information with any third party.

(2) Cookies

A “cookie” is a block of text placed in a file on your hard drive by a website you’ve visited. Portions of the CLC/MLM website may use cookies for security and authentication purposes. For example, we may use cookies to maintain your computer’s session to the CLC/MLM server. We do not share or sell information we may learn about you through our use of cookies to any third party or for any purpose.

(3) Personal Information

We collect only personal information about you, such as your name, address, email address, or telephone number you voluntarily provide to us. For example, we may receive personal information about you when you send us an email through the “Contact CLC/MLM” page on our website. We may forward the personal information you provide to us to the person or department within our company equipped to handle your request or respond to your inquiry.

We do not sell any personal information we receive through our website to any third party, nor will we add such information to any bulk email list we may prepare.

Policy Revisions

Any changes to this website privacy policy will be promptly communicated on this website. Any such change will be prospective only and will not affect how we handle personal information submitted to us before the change occurs.

PLEASE NOTE: CLC/MLM is committed to adhering to the principals and achieving the goals presented in APECs (Asia-Pacific Economic Cooperation) privacy framework and is constantly exploring ways to improve client security in accordance with worldwide standards. Our intention is to do no harm.

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